Enjoy an expanding catalogue of exclusive content that serves the needs of owners, asset managers, property managers and operations and maintenance professionals.
- Tenant Experience The Customer Experience Punch List – Phil Mobley July 15, 2020 | By: Phil Mobley Creating a positive customer experience begins long before the tenant walks through the door. Phil Mobley, a principal with Koine Communications, explains what he thinks professionals should consider when crafting a cust [...]
- Leadership, Wellbeing Mindfulness as a Leadership Competency December 11, 2019 | By: Molly Looman The on-call phone rings. The emails for your property manager are beginning to pile up. A tenant’s electrical is on the fritz. This is the schedule for the day. When you hear someone tell you to work mindfulness and se [...]
- Soft Skills/Interpersonal Teamwork Makes the Dream Work: Creating Effective and Cohesive Teams August 7, 2019 | By: Molly Looman Every year, sports teams around the nation pick a few players to join their franchises. Fans celebrate and criticize the choices of their team. However, the art of creating a group of people that not only works well, but [...]
- Soft Skills/Interpersonal The Qualities of a Good Property Manager – Chris Rotolo February 18, 2019 | By: Chris Rotolo Chris Rotolo discusses the qualities that are essential for today's property managers. While a solid financial background is key, you also have to have the right personality. Success in the real estate industry is keepin [...]